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Your privacy is important to us. It is Chirn Park Travel’s policy to respect your privacy regarding any information we may collect from you across our website, https://chirnparktravel.com/, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is for Chirn Park Travel – https://chirnpark.com/ effective as of 2024.
Privacy Policy
Effective Date: 1 July 2025
At Chirn Park Travel, your privacy matters. We are committed to protecting the personal information you share with us and being transparent about how we collect, use, store and safeguard that information.
This policy outlines how we handle your personal data in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.
📋 What Personal Information We Collect
We may collect personal information when you:
- Make a travel enquiry or booking
- Sign up for our newsletter or marketing emails
- Attend an event or competition we’re running
- Contact us in person, online or over the phone
This may include:
- Your name, address, phone number and email
- Passport details and date of birth
- Travel preferences and medical or dietary requirements (if relevant to your booking)
- Frequent flyer or loyalty program numbers
- Payment and billing information
- Emergency contact details
We will always limit collection to what is necessary to provide our services or meet legal obligations.
🔐 How We Use Your Information
We use your personal information to:
- Respond to your travel enquiries and provide tailored advice
- Confirm bookings with airlines, hotels, tour operators and other travel suppliers
- Process payments and manage your account
- Communicate important travel updates or itinerary changes
- Improve our services and customer experience
- Send marketing communications (if you opt in)
We do not sell or rent your personal information to any third parties.
🌐 When We Share Your Information
We may need to share your personal details with trusted third-party suppliers and partners for the purpose of fulfilling your travel arrangements. This may include:
- Airlines, hotels, tour operators and cruise lines
- Insurance providers or visa services
- Booking platforms or reservation systems
- Technology providers that support our operations (e.g. email platforms, CRM systems)
In some cases, your information may be disclosed to organisations overseas when required to deliver your travel plans. We only work with reputable providers who comply with strict privacy standards.
🛠 How We Protect Your Data
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes:
- Secure systems and password protection
- Staff training on privacy and confidentiality
- Restricting access to client data within our team
If a data breach were to occur, we would notify affected parties and the appropriate authorities as required by law.
✅ Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Opt out of marketing communications at any time
- Withdraw consent for certain types of data use (e.g. sensitive information)
You can do this by contacting us at any time using the details below.
📞 Contact Us
If you have any questions about this policy or wish to make a privacy-related request, please contact:
Chirn Park Travel
Email: team@chirnparktravel.com
Phone: 07 5609 4901
🔄 Policy Updates
We may occasionally update this privacy policy to reflect changes in our practices or legal requirements. The most recent version will always be available on our website.
Last updated: 1 July 2025